Do you have questions before or during your stay? On this page we try to answer all your questions about our hotel.
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You can check in with us from 15:00 and check out is until 12:00.
The hotel reception is open 24/7, which means that there will always be someone there to welcome you, regardless of your time of arrival.
Yes, pets are allowed in the hotel for an additional charge.
The hotel is completely non-smoking. That means no smoking in the hotel, rooms, balcony and other public areas.
At the reception we accept the following payment methods: pin (contactless) or by credit card. Payment with cash is not possible.
Yes, luggage storage is available free of charge if you wish to leave your luggage at the hotel before check-in or after check-out.
The hotel does not have specific wheelchair-adapted rooms, but wheelchair-accessible rooms can be contacted at the front desk for availability and options.
It is allowed when the parents have signed a written statement. We also ask for a copy of the passport of all underage guests, in case there is no adult present.
To guarantee your reservation before arrival, the amount on your credit card will be authorized at noon on the day before your arrival. At check-in you can pay with another payment card, the authorization taken earlier will be cancelled.
You can change or cancel your reservation by contacting the booking channel where you made your reservation. Please check your personal reservation confirmation for the specific cancellation policy.
From Monday to Friday you can enjoy breakfast from 07:00 - 09:30. And on weekends from 07:30 to 10:00.
Yes it is certainly possible to use breakfast. Please contact the hotel by phone to adjust your reservation for this purpose.
The hotel itself does not have hotel parking spaces. We will refer you to one of the nearby parking lots.
Upon arrival you can use the nearby parking spaces near the hotel.
Yes sure, you can rent a regular or an electric bike during your stay at our reception.
Tulip Inn Heerlen City Center is easy to reach by public transport. Heerlen station is an 8-minute walk from the hotel and 6 minutes by car.